by Natalia Matola
Opening an online store, or selling any type of online service, can be a good decision in a bad economy. As an eCommerce entrepreneur, you will dedicate yourself to your exclusive, privately owned, and newly established, business with a strong virtual presence. In order to give your business the best chance for success, and to give your potential customers the proper attention, you should make yourself available during business hours.
How is it possible to cover all of the customers’ inquiries, respond to partnership offers, or sort out issues with vendors or potential buyers, when you are the only manager of your online enterprise?
When speaking about telephone support, and the options to most efficiently incorporate your customers into your online business, the VoIP technologies are the best way to proceed. Due to cheaper rates, and better usage flexibility, the VoIP technology is considered to be a perfect solution to the more expensive regular telephone connection.
Consider getting a virtual phone number for all your possible business communication needs. This will save you the extra money to use for other areas of your business. By purchasing a virtual local landline number, you will be able to receive incoming calls from any country, or continent. A local landline telephone number can be set for any location of your choice, no matter where your business is actually based. As a virtual phone subscriber, you will only receive the incoming calls to your personal mobile phone, or your SIP/Skype account on your home computer. They calls may be processed in a way that suits you best. Either by call-forwarding, auto reply, interactive voice menu, or virtual assistant option, may be selected from the list of existing phone services.
As a small independent online business, it is important to keep a well-known, and reputable, customer service line. With the help of a toll-free virtual number. you can will be able to fully support your virtual call-center activity. The potential buyers, and all people interested in your service or product, will dial the toll-free 1-800 number, paying nothing for the possibility to get to know more about your offers. As a toll-free line owner, you will only pay for the monthly maintenance fee, plus the calculated charge of incoming calls per minute, depending on the quantity and destination. All of your chosen settings may be done individually in your personal profile account, which is easy and convenient to use and monitor.
These are the main benefits for setting up a virtual phone number:
1) You get to understand you customer’s needs better, when rendering a personalized phone-based consultation regarding your product or service.
2) All the inquiries get answered, and issues are resolved, in a fast and trustworthy manner.
3) Customer loyalty is earned with the special treatment, and personal customized phone service.
4) The trust is built up quicker for online or virtual offers of medium to high cost.
5) Constant monitoring of prospect buyers’ suggestions, problems, and requests.
6) Considerably lowered expenses for all of your phone communications.
7) You can maintain a representative virtual office in any country of the world.
It is important to emphasize at this point that offering outstanding customer support is absolutely essential for the success of any online business. You may not have the customer service department with the smiling assistants working 24/7. However, it is still crucial that all the incoming calls get answered, and processed, properly during your normal business hours, to sustain a profitable long-term business. You may also choose to put a toll-free number on your website, which goes directly to your voice-mail, or to a recording with the main information about your product or service. Additionally, you can always call back, if necessary.
I am a freelance writer currently working for Freezvon. Writing original articles on innovative solutions, communications, and online business topics. The full description, and a wide choice of additional services developed for virtual phone number usage, may be found at https://freezvon.com. The list of available phone number types and countries for choice, along with the coverage and price list, may be found at: https://freezvon.com/features.html.